Follow the steps 1 to 3 as well as further reading down this page
(1) Click the button below
(2) Listen to an agent on a sample call
(3) Dialler Instruction
Click the button here
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You will need to learn the Phonetic alphabet - it's easy here is a good video with a British accent. Fast forward to minute 2:12 www.youtube.com/watch?v=OFWlieRzxIg
