Follow the steps 1 to 3 as well as further reading down this page

(1) Click the button below

(2) Listen to an agent on a sample call

(3) Dialler Instruction

Click the button here

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You will need to learn the Phonetic alphabet - it's easy here is a good video with a British accent. Fast forward to minute 2:12 www.youtube.com/watch?v=OFWlieRzxIg